Frost Radar™:
Customer Experience Management Outsourcing in Europe and LATAM, 2025
Konecta named as a Leader across Europe and LATAM
Konecta named a Leader by Frost & Sullivan for its AI-driven strategy, innovation and global scale
As one of only three companies that excelled in both innovation and growth dimensions, Konecta’s strategic alignment, execution, and adaptability were recognized as key drivers of its continued leadership.
EUROPE
Konecta was one of only four companies to achieve standout performance on the Innovation Index, scoring above 4.25 out of 5, a full-point improvement over its 2024 rating. This distinction places Konecta firmly in the top tier of providers setting the benchmark for next-generation customer experience services in Europe.
LATAM
In Latam, Konecta is recognized for its growth, innovation, and market leadership. In a fragmented market of more than 200 CXM providers, Frost & Sullivan independently plotted the top 19 companies based on track record, future potential, and innovation. Konecta was one of only four providers to earn an Innovation Index score above 4.5 out of 5, demonstrating a strong impact on both client transformation and employee adoption of new technologies.
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