--- title: Everest Group B2C Sales Services PEAK Matrix® Assessment 2025 description: Konecta named a Leader by Everest Group B2C Sales Services PEAK Matrix® Assessment 2025 image: https://insights.konecta.com/hubfs/B2C%20Sales%20Services%202025%20-%20PEAK%20Matrix%20Award%20Logo%20-%20Leader-1.png --- [Skip to content](https://insights.konecta.com/konecta-named-a-leader-in-everest-b2c-sales-services-2025#main-content) [![Konecta logo no border](https://insights.konecta.com/hs-fs/hubfs/New%20Konecta%202025/Logo%2025%20Konecta%20New%20-Logo%20-%202025/Logo%2025-%20Konecta%20New%20logo%202025/Konecta%20logo%20no%20border.png?width=250&height=47&name=Konecta%20logo%20no%20border.png)](https://konecta.com?hsLang=en) Open main navigation Close main navigation # Everest Group B2C Sales Services PEAK Matrix® Assessment 2025 ## Konecta named as a Leader ![B2C Sales Services 2025 - PEAK Matrix Award Logo - Leader](https://insights.konecta.com/hs-fs/hubfs/B2C%20Sales%20Services%202025%20-%20PEAK%20Matrix%20Award%20Logo%20-%20Leader.png?width=2000&height=803&name=B2C%20Sales%20Services%202025%20-%20PEAK%20Matrix%20Award%20Logo%20-%20Leader.png "B2C Sales Services 2025 - PEAK Matrix Award Logo - Leader") ## Download the report Why Konecta is named a Leader in B2C Sales Services:  ⚪️ Proven B2C sales expertise across LATAM and Europe ⚪️ Experience within Telecom, Media, BFSI, Retail, Energy, and Utilities industries ⚪️ Full sales lifecycle coverage, from lead generation to loyalty ⚪️ Data-driven capabilities and in-house technology suite ⚪️ Onshore, nearshore, and offshore hubs supporting 30+ languages, plus dedicated global centers for GenAI and Agentic AI     ![Hi-Res PEAK Matrix Image - B2C Sales Services PEAK Matrix Assessment 2025 - Konecta](https://insights.konecta.com/hs-fs/hubfs/Hi-Res%20PEAK%20Matrix%20Image%20-%20B2C%20Sales%20Services%20PEAK%20Matrix%20Assessment%202025%20-%20Konecta.jpg?width=2000&height=1199&name=Hi-Res%20PEAK%20Matrix%20Image%20-%20B2C%20Sales%20Services%20PEAK%20Matrix%20Assessment%202025%20-%20Konecta.jpg "Hi-Res PEAK Matrix Image - B2C Sales Services PEAK Matrix Assessment 2025 - Konecta") [Download the report](https://insights.konecta.com/konecta-named-a-leader-in-everest-b2c-sales-services-2025?hsLang=en#download) ### More insights about our CX solutions SOLUTION ![Customer experience](https://insights.konecta.com/hs-fs/hubfs/Campaigns/Global%20-%20CX%20-%20Frost%20and%20Sullivan%20radar%20-%202025/Customer%20experience.jpg?width=950&height=633&name=Customer%20experience.jpg "Customer experience") Customer experience --- [Learn more →](https://konecta.com/solutions/customer-experience?hsLang=en) BLOG ![from early pilot to lasting value 6 critical success factors for AI transformation](https://insights.konecta.com/hs-fs/hubfs/Campaigns/Global%20-%20CX%20-%20Frost%20and%20Sullivan%20radar%20-%202025/from%20early%20pilot%20to%20lasting%20value%206%20critical%20success%20factors%20for%20AI%20transformation.jpg?width=950&height=634&name=from%20early%20pilot%20to%20lasting%20value%206%20critical%20success%20factors%20for%20AI%20transformation.jpg "from early pilot to lasting value 6 critical success factors for AI transformation") From early pilot to lasting value: 6 critical success factors for AI transformation --- [Learn more →](https://konecta.com/news-insights/from-early-pilot-to-lasting-value-6-critical-success-factors-for-ai-transformation?hsLang=en) BLOG ![customer-laptop-tablet-3-1](https://insights.konecta.com/hs-fs/hubfs/Campaigns/Global%20-%20CX%20-%20Everest%20Peak%20Matrix%20-%202025/customer-laptop-tablet-3-1.jpg?width=950&height=634&name=customer-laptop-tablet-3-1.jpg "customer-laptop-tablet-3-1") Will Agentic AI kill customer service channels? --- [Learn more →](https://konecta.com/news-insights/will-agentic-ai-kill-customer-service-channels?hsLang=en) Disclaimer Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. 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