for both the Americas and EMEA
Konecta recognized as a Leader in both Americas and EMEA in the Everest Group CXM Services PEAK Matrix® Assessment 2026
Konecta has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for both the Americas and EMEA regions. This dual recognition marks the seventh consecutive year Konecta has achieved leader status in EMEA, alongside its leadership position in the Americas, highlighting its expanding global footprint and sustained commitment to AI-driven operational excellence. In the 2026 assessment, Konecta was recognized for its scale, domain expertise, and strategic integration of generative and agentic AI.
Why Konecta got this recognition
Konecta Digital & Kolibri Agentic AI
Through Konecta Digital and its newly launched Kolibri agentic AI orchestration platform, Konecta delivers pre-built, industry-specific AI use cases that enable enterprise clients to safely scale agentic AI from pilot to full production.
Delivery standardization & AI readiness
The company is driving delivery consistency and AI talent readiness through Konecta Operational Resource Excellence (KORE) and the Konecta AI Academy. It has established an AI compliance framework aligned with the EU AI Act to ensure governed, secure AI scaling across operations.
See the fuller picture with related insights
PR
Konecta recognized as Company of the year 2026 in Europe and Latam in the CX management services industry