in CX management services across Europe & Latam
Konecta has been recognized for scaling AI-led CX transformation while maintaining customer trust across regions by Frost & Sullivan
Frost & Sullivan has named Konecta its 2026 Company of the Year in Customer Experience (CX) Management Services in both Europe and Latin America. For enterprise leaders managing high-volume operations, scaling AI safely without degrading customer trust is no longer optional in 2026. Konecta combines advanced AI orchestration with 109,000+ experts across 28 countries to transform legacy contact centers into high-performing, hybrid delivery engines.
Why Konecta got this recognition
Konecta is positioned as a transformation partner rather than a traditional contact center outsourcer, enabling enterprises to modernize fragmented customer operations through an integrated, hybrid human-and-AI delivery model.
Sherrel Sonia Roche, Associate Director, Customer Experience Research at Frost & Sullivan
Frost & Sullivan recognizes Konecta for anticipating key industry shifts and translating emerging AI megatrends into scalable operational strategies that support the future evolution of CX management.
Sebastian Menutti, Industry Director, Customer Experience at Frost & Sullivan
Frost & Sullivan recognizes Konecta for combining AI-driven innovation with large-scale operational execution to deliver more adaptive, efficient, and human-centered CX environments.
Natalia Casanovas, Best Practices Research Analyst at Frost & Sullivan
Konecta's distinctive strength lies in its ability to combine advanced technology capabilities with deeply embedded local execution, enduring regional relationships, often spanning more than two decades, foster a high degree of trust and enable closer collaboration and co-innovation with clients.
Sherrel Sonia Roche, Associate Director, Customer Experience Research, Frost & Sullivan
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Konecta recognized as Company of the year 2026 in Europe and Latam in the CX management services industry
FAQs
Why did Frost & Sullivan recognize Konecta as the 2026 Company of the Year in CX?
Frost & Sullivan selected Konecta for its ability to combine advanced AI orchestration with global operational scale across 28 countries. Rather than operating as a traditional contact center outsourcer, Konecta acts as a transformation partner that integrates autonomous AI, AI-augmented human agents, and strict compliance frameworks to drive outcome-based growth. This marks the second consecutive year Frost & Sullivan has recognized Konecta with this distinction.
Has Konecta been recognized by Frost & Sullivan before?
Yes. This is Konecta's second consecutive year receiving Company of the Year recognition from Frost & Sullivan in customer experience management services, reflecting sustained performance rather than a single-year result.
Does this recognition cover LATAM as well as Europe?
Yes. Frost & Sullivan named Konecta its 2026 Company of the Year in Customer Experience (CX) Management Services in both Europe and Latin America, two distinct recognitions, each independently evaluated against the same Visionary Innovation & Performance and Customer Impact criteria.
How does Konecta ensure compliance with data privacy regulations like the EU AI Act and GDPR?
Konecta embeds compliance directly into every solution rather than treating it as an afterthought. Deployments feature standardized Data Protection Impact Assessments (DPIA), COPC performance benchmarks, and governance frameworks designed to meet EU AI Act and GDPR standards.
What are the key prerequisites for deploying agentic AI without disrupting existing systems?
Successful deployment requires a modular runtime environment, real-time event orchestration, and intelligent hybrid workforce management. This architecture allows enterprise teams to integrate autonomous AI agents into existing tech stacks without triggering costly rip-and-replace infrastructure projects.