Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025, EMEA
Konecta named as a Leader
%20in%20EMEA%202025%20-%20PEAK%20Matrix%20Award%20Logo%20-%20Leader.jpg?width=1000&height=443&name=Customer%20Experience%20Management%20(CXM)%20in%20EMEA%202025%20-%20PEAK%20Matrix%20Award%20Logo%20-%20Leader.jpg "Customer Experience Management (CXM) in EMEA 2025 - PEAK Matrix Award Logo - Leader")
Konecta named a Leader for its digital-first CX through significant investments in GenAI and agentic AI and strong multilingual capabilities.
Konecta delivers exceptional hybrid experiences for customers through the best blend of human ingenuity and AI precision. Its strong service quality, relationship management, and operational excellence were recognized as key drivers of its continued leadership position in the assessment. This is the sixth consecutive year that Konecta has been recognized as a Leader in PEAK Matrix® Assessment dedicated to Customer Experience Management (CXM).
Konecta has been recognized as a Leader in the EMEA region for:
- having successfully maintained its market share amid a broader industry slowdown
- deep experience in serving diverse buyer needs across regions
- a state-of-the-art gen AI platform developed with a focus on keeping a human in the loop.
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