First-time inclusion in the Digital Workplace Services PEAK Matrix® Assessment 2026 - Europe
Consumer-grade care for your digital workplace
Konecta has been recognized as a Major Contender in Everest Group’s Digital Workplace Services (DWS) PEAK Matrix® Assessment 2026 - Europe. This first-time inclusion highlights our market impact and strategic execution in connecting employee experience (EX) with customer experience (CX).
For your enterprise workplace, that means support shaped by 25 years of customer service heritage, localized European delivery and data-driven operations. Our approach brings people, AI and service expertise together to support productive employees and connected workplace experiences.
The strengths behind Everest Group’s recognition
Sector and application expertise
Give your employees support grounded in their day-to-day work. Konecta combines specialized retail and telecommunications knowledge with expertise in line-of-business applications and localized, culturally aligned European delivery.
For a leading global retailer, Konecta supports 4,000 corporate headquarters employees and more than 1,000 stores. The engagement achieved zero downtime for point-of-sale systems and payment reconciliation, demonstrating support for business-critical workplace operations.
“Konecta’s focus on EX-CX convergence, combined with its customer experience heritage, localized and culturally aligned workplace delivery, backed by sovereign capabilities, has supported its positioning as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2026 - Europe. Its investments in enabling data and analytics driven workplace service operations further strengthen its positioning. Clients across the retail and telecommunications sectors also value Konecta’s digital workplace expertise in these sectors”
Prabhneet Kaur, Practice Director at Everest Group
“Entering this PEAK Matrix® for the first time reinforces our strategy and the growing demand for a more connected workplace experience strategy. For too long, workplace IT has been treated as a reactive support function. We’re changing this by putting people and services at the heart of the workplace, bringing the same approach that shaped our CX heritage and using AI and data to make the experience smarter and more proactive. The result is less digital friction, more productive employees and workplace services that deliver measurable value to the business.”
Mélanie de Vigan, Global Head of Employee Experience Services at Konecta
Explore connected workplace and CX insights
AI platform
Explore Kolibri, Konecta’s AI platform for accelerating agentic AI in customer experience.
PRESS RELEASE
Konecta and Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing
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You can’t deliver a five-star customer experience with a one-star employee experience
Q&A
Which assessment recognized Konecta?
Everest Group recognized Konecta as a Major Contender in its Digital Workplace Services (DWS) PEAK Matrix® Assessment 2026 - Europe. This is Konecta’s first inclusion in this assessment, highlighting its market impact and strategic execution in bringing consumer-grade care standards to the enterprise workplace.
How does Konecta connect employee and customer experience?
Konecta applies 25 years of customer service heritage to your internal employee care. Its EX-CX convergence approach aligns workplace support with customer outcomes, combining omnichannel care, localized delivery and business application expertise to reduce digital friction and help your employees work more productively across distributed environments.
What role does Lenovo play in the offering?
Konecta’s strategic alliance with Lenovo connects operational and employee care expertise with device lifecycle management and infrastructure capabilities. The partners are developing an integrated digital workplace offering that brings hardware, infrastructure, lifecycle services and user support together around your employee experience and business needs.
How are Artificial Intelligence and analytics used in workplace support?
Konecta deploys data analytics and AI-powered intelligence to shift your workplace support from reactive incident management toward proactive service delivery. Its investment in data-driven operations supports the identification of employee needs, while Nexthink provides real-time Digital Employee Experience capabilities to inform workplace service operations and support decisions.